Qualtrics X4 Summit | Sydney | Dave Watson

Presentation I gave at X4 Summit, Australia’s largest CX event, on the CX strategy I developed for McGrath. This shows how I developed a 50 project program of work from scratch, and the change program used to support the transformation.

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Presentation I gave at X4 Summit, Australia’s largest CX event, on the CX strategy I developed for McGrath.

This shows how I developed a 50 project program of work from scratch, and the change program used to support the transformation.

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